Legal
Refund Policy
Our approach
Creative work is reserved time and effort, so our policy is built around what has already been scheduled or delivered. If something is not right, write to studio@xpsdstudios.com first. Most issues are solved with a revision, not a refund.
Deposits and retainers
Deposits reserve your dates and start the work, and are non-refundable once a project is scheduled, unless XPSD cancels or cannot deliver.
If you cancel
- Before work begins: any payment beyond the deposit is refunded in full.
- After work begins: you pay for the work completed to date. Any amount paid beyond that is refunded, and you receive the completed work.
- After final delivery: payments are not refundable.
If we cancel
If XPSD cancels or cannot deliver the agreed work, we will refund payments for any work not delivered, including the deposit.
How refunds are paid
Approved refunds go back to the original payment method within 10 business days. Your bank may take a few additional days to show it.
Invoices from partner businesses
If you paid an invoice issued by another business through XPSD's payment tools, that business's own refund policy applies. Contact them first. We are happy to help connect you if needed.